Delivery

  1. Shipping and Delivery

Free trackable Parcel Post shipping for orders over $75.00.

Enjoy free trackable Parcel Post shipping for orders over $75.00 within Australia. Orders less than $75.00 will incur a $7.95 shipping fee (still trackable Parcel Post).

Only valid Australian delivery addresses will be eligible for free standard shipping.

Most orders are dispatched within 1-3 days. Delivery is dependent on the Australia Post network but expect about 2 – 5 days. Delivery may take longer to some rural areas. Please consider selecting the express shipping option if you require urgent delivery of your items.

    1. Express shipping

Express shipments will incur an additional $5.00 delivery charge. This means orders over $75.00 will incur a $5.00 delivery fee while orders under $75.00 will have a total delivery cost of $12.95.

Express orders are despatched through Express Post and are delivered the next day within the Express Post delivery network (refer Australia Post delivery terms). Note that delivery may take longer to some rural areas.

International delivery:

We will ship worldwide. However, because delivery options vary you should request a quotation for a delivery price. Typically most International postage is around $20.00.

For example: Postage to New Zealand uses Pack and Track and will incur an additional charge of $10.00. This means orders over $75.00 will incur a $10.00 delivery fee while orders under $75.00 will have a total delivery cost of $17.95. Delivery to New Zealand can take from 3-10 days and is fully trackable.

Summary of delivery costs:

Postage Type

Under $75

Over $75

Parcel Post (Standard)

$7.95

Free

Express Post

$12.95

$5.00

NZ Pack & Track

$17.95

$10.00

 

    1. Delivery Times

We aim to have all orders shipped within 1-3 business days and you will receive an email notification confirming when your order is dispatched. In most cases this means 3-4 business days for delivery, and 5-7 days for International. More remote areas may take additional days to arrive. Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day.

Please note that expected delivery times are based on information supplied by Australia Post and can be verified at www.auspost.com.au .

 

    1. Tracking Your Item?

Tracking your package is simple.

Your tracking number is located in your shipment confirmation email that you will receive. All you have to do is jump on http://auspost.com.au/track and enter your tracking information.

    1. If You Need Assistance

Please contact us via email at alaplageswim@bigpond.com

If your order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of the problem. We will let you know what to do next.

    1. Out of Stock

Our stock is continuously updated however in some very rare instances another customer may have selected to purchase the same item as you at the same time. Should this happen, we will notify you that day or the next business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

















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