Your satisfaction is our priority, so please take the time to familiarise yourself with the conditions of sale. We want you to have a pleasant experience dealing with us.
You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods.
We will refund the price of the goods in full, however the delivery costs originally paid are non-refundable. Also, if the original delivery was free to you then the delivery will be deducted from your refund. We encourage you to choose wisely.
You will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you gave written notice of cancellation.
To cancel an order, you must return the goods to us immediately. The goods must be returned in the same condition in which you received them, and they will be returned at your own cost and risk.
Although you may try on an item, all returns must be in new and unused condition, with swing tickets and hygiene stickers attached.
In the interest of hygiene please ensure that items are tried on over your own underwear. We may refuse returned items where we reasonably consider that this has not been done.
We will not accept any returns that have been soiled, or with make-up, or have spray tan marks.
Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Please note that this does not affect your statutory rights.
If a refund is payable to you, we will use the same method used by you to pay for your order.
DO NOT RETURN goods before contacting us by email to firstname.lastname@example.org
If you have a query about returning goods, please contact us via email to email@example.com .
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.
For return of goods we recommend using a trackable or insured postage method to:
A La Plage swim and active wear,
816 Glenferrie Road, Hawthorn
Victoria, Australia 3122
Please note that NO returns or exchanges can be made in person.
Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.
A La Plage cannot accept COD deliveries.